Kitworks Lifetime Guarantee

At Kitworks, we believe in making durable, high-quality products designed to last. We’re committed to providing our customers with gear that stands the test of time. That’s why we offer a Lifetime Guarantee on all of our products. If your Kitworks product fails due to a manufacturing defect or material issue, we’ll repair or replace it — for the life of the product.

What’s Covered:

Defects in Materials and Workmanship: If your Kitworks product has a defect caused by a manufacturing error or poor materials, we’ll fix it or replace it at no cost to you.

Normal Wear and Tear: Our gear is built to last, and we understand that over time, products will show signs of use. We’ll evaluate your product and help you repair or replace worn-out parts if needed.

Zippers, Snaps, and Seams: If any of these components fail under normal use, we’ll make sure they’re fixed or replaced.

Color Fading & Surface Damage: Our guarantee covers any fading or wear that impacts performance, such as coating deterioration or fabric degradation.

What’s Not Covered:

Damage from Misuse: The guarantee doesn’t cover damage caused by accidents, improper care, or extreme abuse (e.g., burns, cuts, or damage from animals).

Intentional Modifications: If the product has been altered, repaired, or modified by someone other than our authorized team, it may void the guarantee.

How It Works:

Reach Out to Us: Contact our customer service team at support@mykitworks.com with a description of the issue and a photo of the product.

Evaluation: We’ll assess your product to determine the issue and discuss the best solution. If it’s covered under the Lifetime Guarantee, we’ll provide instructions on how to return it.

Repair or Replace: Depending on the issue, we’ll repair your item, offer a replacement, or issue a refund for your purchase.

Our Commitment:

We believe in building a long-term relationship with our customers,
and our Lifetime Guarantee is a testament to our confidence in the quality of our products. This policy reflects our dedication to sustainability, longevity, and reducing waste. You can be sure that when you invest in Kitworks, you’re buying gear that’s made to be there for a lifetime of adventure.

Lifetime Guarantee Philosophy:

Kitworks products are made with care and purpose and extensively field tested. Our Lifetime Guarantee isn’t just a promise; it’s a reflection of our core values. We design gear that you can trust, knowing that if something goes wrong, we’re here to make it right.

Thanks for choosing Kitworks.