Shipping policy

Kitworks Shipping Policy

Welcome to Kitworks! We’re committed to providing you with a smooth and reliable shipping experience so you can focus on getting outside and enjoying your adventures. Below is an overview of our shipping policies to ensure clarity and transparency. If you have any questions, feel free to contact us at support@mykitworks.com.

Processing Time

  • Orders are typically processed within 1-2 business days. Typically, orders placed by 12:00 PST are shipped the same day. 

  • During peak seasons or promotional periods, processing times may be extended by an additional 1-2 business days.

Shipping Methods and Delivery Times We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery in 2-5 business days.

  • Expedited Shipping: Estimated delivery in 2-3 business days.

  • Overnight Shipping: Estimated delivery by the next business day (orders must be placed before 12 PM local time).

Delivery times are calculated from the time your order leaves our warehouse and depend on the shipping method chosen at checkout.

Shipping Costs

  • Free shipping on orders over $99.

  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

International Shipping

  • Kitworks ships to select international destinations. Delivery times and costs vary based on location.

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment’s progress.

  • Please allow 24-48 hours for tracking updates to appear.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to retrieve the package from a carrier, we will notify you. Reshipping fees may apply.

Damaged or Lost Shipments

  • If your order arrives damaged or doesn’t arrive at all, please contact us at support@mykitworks.com within 7 days of the estimated delivery date. We’ll work with the carrier to resolve the issue promptly.

Changes to Your Order

  • If you need to make changes to your shipping address or cancel your order, contact us as soon as possible. Once an order has shipped, changes cannot be made.

Local Pickup

  • For customers near our headquarters, we may offer a local pickup option. Please contact us if you'd like to arrange local pickup.